Terms of Service

By creating an account or using Dispatch (“the Service”), you agree to these Terms and to our Privacy Policy. If you use Dispatch on behalf of a company, you confirm you have authority to bind it, and “you” includes that company. If you do not agree, do not use the Service.

Dispatch lets you compose email campaigns, upload recipient lists, and send those messages through your own Gmail account using Google’s APIs, with scheduling, follow-ups, open and click tracking, and automatic unsubscribe links. Dispatch is not an email provider: every message is sent by Gmail from your address, and Gmail’s own rules, quotas, and terms apply to it.

• You must be at least 16 and provide accurate information.
• You are responsible for keeping your password and devices secure and for everything done through your account.
• You may connect only Gmail accounts you own or are authorized to send from. You can disconnect at any time from Settings or from your Google account.

Dispatch is for legitimate, permission-based, and relevant outreach. You agree that you will not use it to:

• send spam, bulk unsolicited mail, or messages to purchased, scraped, or otherwise unconsented lists;
• send content that is deceptive, misleading, fraudulent, defamatory, harassing, sexually explicit, or that infringes anyone’s rights;
• misrepresent who you are, forge headers, or hide the origin of a message;
• remove or disable the unsubscribe link Dispatch adds, or keep emailing someone who has unsubscribed or asked you to stop;
• distribute malware, phishing links, or anything that could harm recipients or their systems;
• attempt to circumvent sending limits, probe or disrupt the Service, or access other users’ data.

Your legal responsibility. You are solely responsible for complying with the laws that apply to your mail — including the CAN-SPAM Act, the GDPR and ePrivacy rules, CASL, and any equivalent local rules — and with Google’s Gmail Program Policies. That means, among other things: a truthful subject line and sender identity, a valid postal address where required, a lawful basis or consent for contacting each recipient, and honoring opt-outs promptly. Dispatch includes a one-click unsubscribe link in every message and stops sending to anyone who uses it, but that does not transfer your legal obligations to us.

We may suspend or terminate accounts that violate this section, without refund, and may refuse to send any message we reasonably believe breaks these rules.

To protect deliverability and stay within Google’s quotas, Dispatch enforces a daily send cap and a minimum delay between messages. Limits depend on your plan and may change; the current values are shown in Settings. Messages beyond the cap are queued for the next day, not dropped. Gmail may still refuse or throttle mail independently of Dispatch.

You own the campaigns, recipient lists, and other content you put into Dispatch. You grant us a limited license to store, process, and transmit that content solely to operate the Service for you. You confirm you have the rights and permissions needed to upload it and to send it to your recipients.

Dispatch uses Google APIs under the Google API Services User Data Policy, including its Limited Use requirements. Your use of Gmail through Dispatch is also subject to Google’s Terms of Service and privacy policy. Google may change or restrict its APIs at any time; we are not responsible for Google-side outages, quota changes, or account actions.

Dispatch offers a free plan with a daily sending limit and a paid Pro plan with a higher limit, billed monthly or yearly at the price shown on the pricing page before you pay. Payments are processed by Lemon Squeezy as merchant of record, which collects payment, applies taxes and issues receipts under its own terms. Subscriptions renew until cancelled; you can cancel at any time from Billing and keep Pro until the end of the period you paid for.

You may stop using Dispatch at any time, and you can ask us to delete your account by email (see our Privacy Policy for what happens to your data). We may suspend or terminate the Service for you if you breach these Terms, if required by law, or if we discontinue the Service — in which case we will give reasonable notice where possible and give you a reasonable opportunity to request a copy of your data.

The Service is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that any message will be delivered, opened, or replied to, that tracking will be accurate (mail clients block pixels and pre-fetch links), or that the Service will be uninterrupted or error-free.

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim, or USD 100 if you paid nothing. Some jurisdictions do not allow these limits, so they may not apply to you.

You will defend and indemnify us against claims, damages, and costs (including reasonable legal fees) arising from the content you send, the recipients you contact, or your breach of these Terms or applicable law.

We may update these Terms. For material changes we will update the effective date above and notify you in the app or by email at least 14 days before they take effect. Continued use after that date means you accept the new Terms.

These Terms are governed by the laws of the jurisdiction in which Kairos AI Tech is established, without regard to conflict-of-law rules, and any dispute will be resolved in the courts there — unless mandatory consumer-protection law in your country gives you the right to something else.

Questions about these Terms: support@kairosaitech.com.